Sephora birthday gifts

Are you still able to collect your birthday gift at Sephora in store, or is it online only?

Went into store yesterday and the girl at the counter looked in the cupboard for a second, turned back around, and then told me they don’t give them in store anymore and I have to order it online. She was acting strange and I have a hunch she was lying (if they were out of stock, she could have just told me??) so I wanted to double check if it’s true before I go to another store to check so I don’t have to do an online order.