Issue with brand new Barista Max+ Espresso

Hello

Looking for some advise with a new Breville Barista Max+ Espresso that is having some issues

Getting no where with Breville customer support, so thought I’d see if anyone had any tips

We have two issues with this machine.

The first issue is that the coffee machine does not pick up that there is any water in the tank, and it does not pull through the coffee grounds and always beeps to say it is empty

The second issue is that the Grinder always has the Lo error and it does not grind properly

Any advise would be greatly appreciated!