Codeium's customer service keeps ignoring my issue, and makes me feel like its AI rather than real person

I encountered billing issues while using windsurf. Over the past month or so, I have continuously reported the issues on windsurf's official support page, and every time I receive a response from either Mike or Peter. Their replies are exactly the same, and after telling me "a specialized technical team will resolve your issue," I never get any further responses, even after replying to the emails multiple times. It feels like this is some AI responsing, and when the issue cannot be solved by the AI, they just sent a "our tech team will address your issue, please wait" email, then drop this issue to trash bin. This is really frustrating and upsetting.

Has anyone else experienced a similar situation to mine? Does windsurf or codeium actually have real customer service? Or are they just using an AI to reply and then throwing away my issue?