PSA: the eye doctor and Costco are separate

I work for the optometrist inside of a Costco location, so I’m not a Costco employee.

But I have the same exact conversation at least three times daily: we’re our own independent business, and no we don’t take your vision plan even though Costco does. Some Costco eye docs will take vision plans, but we don’t at our location.

Normally people are understanding of this, but not the person I had yesterday 🤦🏼‍♀️ they came in wanting to schedule an appointment and when I asked who their insurance was (because again we don’t take vision plans) they go “oh I don’t know, but I know you take it because they said you’re in network.”

I then say “okay do you have a vision plan? Because we don’t take those”

That leads them on a WHOLE RANT about how why would their insurance tell them this Costco optometrist took their insurance and blah blah blah. It ended with them storming out of my office saying “thanks for nothing” 🙃

Moral of the story is: just because your insurance says Costco takes your insurance, doesn’t mean the independent optometrist does. Thanks for coming to my Ted talk 🙂‍↕️