I bought a labubu and it can damaged the packaging was perfect it looks like the seller sent me one that was the same model but defective paint on the plastic and scruffs from the looks of it. Will eBay refund me even if the seller doesn’t accept returns?

For context this is the first time it has happened to me Ive never returned anything I filed for refund under eBay conditions I guess? I’m not sure how it works if the seller doesn’t respond who am I sending back the figure to?