How to get around awful seller support

I find myself repeating exactly the same thing over and over on case logs, only to get the same robotic response that doesn’t relate at all to my query.

Does anyone have a way of creating support cases that increases chances of success or not getting a robot and someone who actually reads your question.

(I saw a post before where someone said it helps by putting “your rating will be based on how helpful your response is, if my problem is solved you will get 5 stars” however this never worked for me)

Thanks all