Update from Garmin - New Info

Link to Garmin article

"We are aware of an issue causing some devices to be stuck on the start up screen or a blue triangle. To resolve this, press and hold the power button until the device turns off, then power it back on, and sync with the Garmin Connect app or Garmin Express. If this does not resolve your issue, Please click here for more information."

Clicking the link takes you to a page that has the following info. As well as details for each type of device.

My Garmin Device Will Not Boot Past the Start Up Screen

If your device will not boot past the start up screen, try the following recovery step:

  1. Press and hold the power/light button on the device until the watch shuts off. This can take up to 15 seconds.
  2. Press the power/light button to turn the device back on.

My Device Powered Back Up Normally

If the device powers up normally, sync the device with the Garmin Connect app on your phone or via Garmin Express on a personal computer.  This should resolve and prevent the issue from occurring again.

My Device Is Still Stuck and Will Not Boot Past the Start up Screen

If the issue with your device continues and you cannot get it to boot up normally, you will need to complete a factory reset of the device.  Select your model below for instructions on completing this step.

NOTICE: Completing the following steps will result in the loss of the following data from the device:

  • Garmin Wallet 
  • Connect IQ content (watch faces, apps, data fields)
  • Body Battery Data
  • Some loss of steps
  • Shortcut controls
  • Hotkey controls
  • Customized data fields

Additional details for each device type.

Approach Watch

  1. Press and hold the middle button until the watch powers off.
  2. Press and hold Action and Back buttons.
  3. Press and hold the middle button to power on watch, while continuing to hold the other buttons.
  4. After the first beep release Action button.
  5. After second beep release Back button. 

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Golf App 

Edge Cycling Computers

  1. Turn device off 
  2. Hold Lap/Reset and Start/Stop 
  3. Press and release the power button 
  4. Continue to hold only Lap/Reset and Start/Stop 
  5. Release Lap/Reset and Start/Stop when the Garmin Logo is cleared 

From here, select your language to begin the setup process. You will need to pair your device with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay 

epix or fenix Watch

  1. Press and hold the power  Light button until the watch powers off.
  2. Press and hold Start/Stop and Back buttons. 
  3. Press the Light button to power on watch, while continuing to hold the other buttons. 
  4. After the first beep release Start/Stop button. 
  5. After the second beep release Back button.

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

Using the Back Up and Restore Feature on Select Garmin Watches

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay

For ECG Users:  How Do I Set up the ECG App on My Watch?

Forerunner Watch

  1. Press and hold the power button until the watch powers off 
  2. Press and hold Start/Stop and Back buttons 
  3. Power on watch, while continuing to hold the buttons 
  4. After the first beep release Start/Stop button 
  5. After second beep release Back button 

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay

For ECG Users:  How Do I Set up the ECG App on My Watch?

NOTE: Forerunner 965 users, see the following if you have used the back up and restore feature on your watch:  Using the Back Up and Restore Feature on Select Garmin Watches

Instinct Series Watch

  1. Press and hold the Light button until the watch powers off.
  2. Press and hold GPS and Back buttons.
  3. Press the Light button to power on watch, while continuing to hold the other buttons. 
  4. After the first beep release GPS button.
  5. After the second beep release Back button.

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay

vivoactive 4

  1. Hold top button for a second to turn on unit, wait until Garmin logo is displayed. Release.
  2. Press and hold the power button until the watch powers off.
  3. Press and hold the top and bottom buttons.
  4. Release the top button after the first vibration.
  5. Release the bottom button after the second vibration.

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay

Venu 3, 3S and vivoactive 5

  1. Press and hold the power button until the watch powers off.  

  2. Press and hold the top and bottom buttons.  

  3. Release the top button after the first vibration. 

  4. Release the bottom button after the second vibration.

The watch should reboot and return to the set up screen. From here, select your language to begin the setup process. You will need to pair your watch with your phone as well as set up other features such as Garmin Wallet and Connect IQ apps. Here are some resources to help get you started.

Remove and Add a Device From the Garmin Connect App

How to Install Connect IQ Content Using the Garmin Connect App

Learn More About Garmin Pay

For ECG Users:  How Do I Set up the ECG App on My Watch?