"Beware of the Google One Gemini Upgrade Trial: It Could Wipe Out Your Paid Storage!"

"So here's the situation: I've been a regular Google One storage subscriber with no issues. Recently, I was offered a free trial of the Gemini upgrade, which gives extra storage plus some advanced features (Google’s top-tier ‘Gemini’ service).

Now, keep in mind, I already paid for a full year of storage at the start of the year, and it doesn’t expire until next year. The trial ended, and I was charged $20 for it, which is fine. However, after realizing I didn’t really need the extra space or the fancy Gemini features, I decided to cancel the plan.

Here’s where things get frustrating: When I canceled, my account didn’t just go back to my original storage plan—it reverted to the basic, no-plan option. All the benefits I had already paid for disappeared, even though I had prepaid for the year. Look, I get it—if I don’t want the upgraded plan, that’s cool, but why not revert me back to my original plan instead of wiping everything out? I’ve only paid $30, but imagine if I had just renewed or spent even more. I'd be losing out on all the benefits I paid for upfront because of this oversight.

None of this was explained in the terms and conditions either. How do I escalate this issue past customer reps who understand the situation but can't (or won’t) do anything? I need someone higher up who can actually fix this and make it right."

Hashtags: #GoogleOne #CloudStorage #GoogleSupport #CustomerExperience #TechIssues #SubscriptionProblems #GeminiPlan #Help #CloudServices #CustomerSupport #TermsAndConditions