Horrible bug in brazilian server was fixed, but...

Not sure if you all heard about it. But Brazil has a peculiar payment method called Pix.

There was a bug where the gems were purchased without any payment from this Pix method. It was fixed already but the company didn't say a thing about it, or what would do about it...

I have seen lots of really strong people in duels all of a sudden, with books level 99 etc...

I'm not sure what is the best approach here, but if the company doesn't say a thing I'm inclined to ask for a refund because it's no fun to get destroyed in pvp because of that.

I would love to hear your thoughts since this bug happened only in Brazil, I believe the world didn't hear about this.