Claimed an Item, Did Research and Won't Be Able to Use It

As the title says I claimed an item (the lancome ultra gentifique serum) and if it's anything like their other serums it could irritate my skin due to topicals and prescription skin products I use. I was wondering if anyone has been able to cancel a claim after claiming it? I know this is my fault and definitely will vet better in the future but there's barely ever time/adequate information and ingredients when claims come to decide! I sent Influenster an email as well.

edit: not sure why im getting downvoted so much…im just asking a genuine question…