Help required - can I appeal this?

Hi all. I have been trying to redeem.my points for amazon cards. I've seen the other posts so assumed it was an error with amazon. I raised a support ticket and have now had an email saying I've broken the rules. I only have one account and never used a vpn. I live in UK which is a valid part of the rewards program

The only thing I can think is either it's due to searches as I do the friends cast each day or that I have registered with my first name as Jamie (used this name since birth) when my legal first name is James.

I have seen a few posts where people had their accounts reinstated so just looking for advice.