is it possible to get refunded on items you didnt mean to buy?

so sorry if this has been asked before but Ive have fallen victim to accidentally buying an item by clicking 'buy all' without rechecking whats in my basket 🙏 I'd say my situation was a little bit stranger - usually i do check everything before i click buy all but my game was overloaded and didnt load a single catalog item - i couldn't see any items including the ones in my basket,(not even my avatar was loading). And since ive been making the outfit so long and was almost finished, i wasnt willing to close and reload the app and start over again. The same thing happened like two months ago with a random dress. I just want this hair and dress out of my inventory and coins back😭😭

I can make do with the dress but the hair is basically a duplicate that i wont use. So is it possible to get refunded? Would i have to email msp? Its fine if i cant, im just curious and a lil upset over the duplicate

TLDR; items in basket didnt load, clicked buy all anyway, ended up with an unwanted duplicate hair and unwanted dress