I don’t get it

So I have this problem with the huge cardboard box, it won’t work for me no matter what, I know I’m in the same region as the saves and stuff, I restored the licenses, I set my account as primary, so I just don’t get it why it isn’t working. I’m on a ps5, I did transfer my stuff from my persona 4 but it should be in the same region as my ps4 so I don’t get it

(Edit): I found out they are not downloaded, but the weird thing is I purchased them but they are not showing up on manage game content, I have the disc