I could really use some help

I downloaded the app and gave it a try. Unfortunately it's not for me. I stopped a bot I was using and then went to withdraw my money. For whatever reason it shows I have a zero balance to withdraw even though I have $895 in the account. It's been a few days now and still nothing has changed.

There doesn't appear to be any pending transactions. And I can't find anything where it says something is on hold.

Any advice would be greatly appreciated.