Clog support weirdly placed?

Just got my clogs in in hemp. I sized down .5 size to an 8. They fit about right, a hair big, but the arch support is not hitting my arch. I do have a high arch so I wonder if it’s because I can’t push my foot it all the way to the toe. Has anyone experienced this?

Not sure if i should try a different size or just return. I really wanted to love these!