Nesting Disaster

How can Ttec expect agents to excel on the phone without proper training? I’m currently in my second week of nesting, and it has been a failure for almost everyone. The training provided before the nesting period felt like a waste of time. We spent an entire week just learning how to log into our systems, and only one day was dedicated to actual job training. Many of my coworkers, for whom this is their first call center job, were sent to nesting without receiving guidance on how to use the phone system. There is no leadership! Chats where you are supposed to receive answers while having a customer on the phone are barely answered by TL. I do like the job but is hard to do it with this level of disorganization.