BDO Debit Card Lock Feature

Is this the right sub to ask this? May nakita ako sa ibang socmed na nalalock nya sa BDO Online App yung debit card nya.

Now, I tried to log in sa browser, ang andun lang is debit card lang. Wala naman yung CC ko.

Sa BDO Online App naman, andito CC ko pero wala debit card ko.

Anyone who has the same issue? How did you fix it? Thank you.