How is this allowed?

Ordered from UE, and the driver was taking forever. No communication at all and ended up delivering to a random house on a random street.

There's proof IN APP showing the order was left at a different address and I'm not eligible for a refund?

To top it all off, the driver admitted in the notes submitted with the photo that their GPS wasn't working, so it seems a lot like they knew what they were doing.

This is absolutely outrageous and I am so bothered by this. Still currently fighting for my money back.