Visible Buyer Beware

I had Visible and prepaid with service for a year. I needed to port my number out but still keep my service.

When I finally was able to speak to a live person I was told that my account was closed after porting out my number and also I was not getting any type of credit.

I spent over an hour going back and forth answering many questions and even having to provide another email address.

The whole thing was a huge headache and although the service was pretty good, if you have any issues you are on your own…and in my case paid for service for a year and were given 6 months. Hence the reason I am posting here and warning others.

Bottom line: How can a company owned by Verizon take your money, not provide the service, and tell you sorry that’s just how it works?