After receiving my K1 damaged, Creality response

I ordered a K1 for myself shortly after Christmas. After receiving my K1 damaged, I reached out to Creality and to their credit they did respond.

I asked for the part so I could repair my printer, not asking them for a repair. They replied it is a difficult part to replace and they thought I could fail... Maybe. I would disagree as I have a degree in engineering, perform all work on all my vehicles, my house and work in the IT industry from systems to coding so I don't think it would be a problem. Building,fixing and install I don't know how many computers, server, rack, switches, raid enclosures and doing internal work on modern V6 and H6 engines could possibly compare.

They asked if the damage affected the printing. I does not seem to have. I guess it makes a difference if the cabinet is visibly damaged and mine will be sitting where it can be seen. If it was in a print farm I would have still been annoyed but would have just gone on. The damage is to the rear upright of the chassis. This is an extruded piece and the outside wall is visibly bent/dented/damaged. There was no damage to the carton and pictures of it were sent while it still had it's plastic bag. No damage to anything else or other areas.

They were generous and offered a whole $25. I guess I could have taken time from my day and shipped it back, but I will take the $25. I will just use it as a beater and experiment. The money will offset the cost of the machine, build plates, hot end and extruder upgrade/replacement parts I bought for it before I received it.

This was my first Creality product and will probably be my last. While customer service was moderate, QC is non-existent. I am thankful I got this at a discounted price due to promotions and didnt pay the prices I see listed.