What a joke support sucks

Picked up this order otw back to the city I wanted to dash in. I did not realize how far it actually was, thinking I’d be able to beat the storm but with just about 10 minutes before I was at the drop off location, rain started pouring my car was actually shaking from the high winds so I contacted support and this was the response I get. 12 dollars for like 18 miles only took because it was going the way I was going stupidest decision no compensation and it also affected my completion rate.