Stacked Orders

I was dashing in the suburb I live in. A customer said to not pick up other orders before delivering to her because she paid extra to have her food hot. She lives maybe a mile from the restaurant and left a decent tip (and California has Prop 22 which makes waiting at some restaurants somewhat profitable), so I selected to pause orders and deliver hers.

I had others message me the same stuff with maybe $1 or $2 tip or no tip, and when my completion rate was 100 or 99, I'm like NOPE! and cancel. Ok, they are more likely to have a cold order now Should I tell them we are independent contractors and we do what is profitable for us?

This is a rare thing for me, but the other two times it happened in the last year before I came back from recovering from minor surgery, I chatted with support and said customer was extremely rude before I even got to the restaurant and I wasn't penalized with the completion rate and was given a canned apology. I also did this when a customer messaged me repeatedly about an alcohol order I accepted just before dropping off an order on a windy, mountainous road and told them I will go as fast as I safely can in the mountains. They still kept messaging me, and I pulled off into a fishing area and talked to support and got that order removed penalty-free.