Queue system for Burj Khalifa is really bad

First time visiting Dubai and was really looking forward to visiting Burj Khalifa. The way they currently have the queue system is really pathetic people are just crossing others and there is no one to police anything and the delay is really long and people need to stand in the queue for so long. I had my parents with me in this trip and my mother could not bear to stand for so long so she just quit and went back to Dubai mall there is no seating as well for people of old age.