Why are buyers like this?

Why are buyers like this?

Sold a pair of green shoes about a month ago, no problems at all, buyer never reached out to me about anything.

This morning, they left me a review stating that the color of the shoes in person don’t match the pictures.

The pictures match the shoes identical first off, second, I accept returns. If they weren’t happy with their purchase, why wouldn’t they just return them?

Now my 100% feedback is ruined because some disgruntled weirdo can’t reach out to fix it.

Is there anything that I can do about this at all to try to get the feedback removed? I reached out to try to talk to the buyer but haven’t heard back yet.

Reposting because I forgot to blur the buyers name, my apologies

Why are buyers like this?

Sold a pair of green shoes about a month ago, no problems at all, buyer never reached out to me about anything.

This morning, they left me a review stating that the color of the shoes in person don’t match the pictures.

The pictures match the shoes identical first off, second, I accept returns. If they weren’t happy with their purchase, why wouldn’t they just return them?

Now my 100% feedback is ruined because some disgruntled weirdo can’t reach out to fix it.

Is there anything that I can do about this at all to try to get the feedback removed? I reached out to try to talk to the buyer but haven’t heard back yet.

Reposting because I forgot to blur the buyers name, my apologies