Is MyAnua.com fake?
I already made a purchase which I regret ..because the more I look into it, the more scam it looks..
It was advertised to me on Instagram and I was able to sign up using Shop so it did seem legit at the time.
I just purchased a set and then I was waiting for it.. apparently they are using Wanb express to ship, which means it's coming from China. There were some people saying that they are scam and I'm so worried..
So I looked up their contact info.. their shop is made with Shopify, which is still understable.
But apparently their office is in London but their phone number is Canadian.. (also found other makeup seeling platform under that phone number)
Basically, My Anua is:
- shipping from China
- has an office in London
- has Canadian phone number
I am 85% convinced that it is a scam but if anyone thinks otherwise, please let me know..
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IT IS 100% UNTRUSTWORTHY
Finally I received the package today. first it was damaged so i think i would have returned it anyway. I got them guaranteeing that I would be able to return item even if i opened it so I checked all of them if they were fake or not!
I really really just hoped that they were real despite of all the doubting and disbelief , but the toner,cleaning oil, and serum were definitely fake 100% . I did referred to the videos on tiktok and youtube but their products looked just like the fake ones and cleansing oil looked different from the ones I own as well.
As much as they guaranteed the authenticity of the products I really cant help but to feel upset
They ignored me, gave me a chinese office address that is different from the one on their website,so i called my bank
What did i do wrong.. i just wanted authentic korean skincare...
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THEY DONT PROVIDE FREE RETURN AND REFUND !!!!
Be careful because they implied whole thing about free return then they ask to send it back to them with your own money.
"30-Day Money-Back Guarantee: If you're not satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked" - this is what they said,
And
"We want to clarify that we already covered the shipping cost for your order to be delivered to you with free shipping. However, for returns, the shipping fee will be at your expense."
"I understand your concern. Unfortunately, we do not offer free returns"
-this is what they said after I requested refund, word to word.
If you ask to return, it is no secret where their real office is because they kindly tell you where they are located. They will tell you to ship the items back to their REAL office in Jinhua ,Zhejiang, China.
Just letting people know. This info was all given to me from their end, and easily accessible if you ask for return so im putting it out here.