Don’t buy Luba.

I was a Kickstarter backer of Luba. After the long wait (12 months) for delivery the Luba had a faulty bumper straight out of the box. When connected Luba simply thinks there’s constantly something blocking it and so just slowly reverses out of task area. I figured out that without bumper attached it worked (even though it’s not supposed to without bumper attached…). Well it worked for a week or so until the new software and firmware upgrade. Since then there is zero connection to any satellites and Luba therefore 100% inoperable. I have tried multiple relocations of the RTK including high up on roof. All locations had open skies. No connection to any satellites at all.

Then on to customer service. Or rather the utter lack of it. I have sent approx 25 emails, sent photos videos etc through the app and yet zero resolution from Mammotion. In fact they haven’t even suggested a single thing! Nothing! And now total silence from them for over 2 weeks despite multiple emails.

Clearly when the product works it’s great. But there are many many many of us with major issues and inoperable machines just sitting in the corner doing nothing whilst the grass grows.

So if you’re considering purchasing Luba DO NOT. Maybe come back to this product in a year or so and see if they actually have a reliable working auto mower. Or still a basket case like now. Save your money and spend it elsewhere on a reliable and established brand of auto mower that has proper customer service.

For now my advice is stay well clear of Mammotion - serious product faults and definitely the worst customer service from any company I’ve dealt with in many a year.

Very disappointing.

Zero star rating.