Total chaos for taking physical tickets from VCA, Civil lines

There is no proper management. Proper wing wise queues should have been made.

Proper instructions should have been given like you need a photocopy of your ID proof etc. Even the photocopier is taking 10rs for each print.

What's the use of people booking online and then standing hours in line to procure the tickets?

Ps: need one more flair as "rant"