Unprofessional Nan Thai Experience
This place used to be our favorite Thai place in Fairfax but after our last visit, it quickly became somewhere we will never visit again. After enjoying our delicious pad thai and cashew pork we asked for the check and we're surprised by the total. A 20% tip had been added without our prior knowledge and upon consulting the menu we only noticed a mandatory gratuity for parties larger than 6. We asked our waitress why a 20% tip was added and she explained that because after our last visit we did not tip she added it for us. I told her that a tip is not a requirement at any restaurant and it was a reflection of our opinion of the service. I then asked for the manager and when she came she told us the same thing. I explained the same point about a tip never being required and told her that I would have tipped had they not pulled this on us. She said that she would then remove it if we tipped and I informed her that I would not tip after this happened but she still needed to remove the tip they added. She then told me how they only pay the waiters $3/hrs and the tips were how they made money. I informed her that a tip is never required and that it is not my responsibility to pay the employees. I told her if she didn't remove the tip I would contact the police and she told me to go ahead. Upon contacting the non emergency line she immediately provided a check without the added tip and I informed the police I no longer needed their assistance. She then proceeded to sarcastically say have a wonderful day. At the end of the day I strongly recommend nobody give their business to this location because of this blatant disrespect.
This place used to be our favorite Thai place in Fairfax but after our last visit, it quickly became somewhere we will never visit again. After enjoying our delicious pad thai and cashew pork we asked for the check and we're surprised by the total. A 20% tip had been added without our prior knowledge and upon consulting the menu we only noticed a mandatory gratuity for parties larger than 6. We asked our waitress why a 20% tip was added and she explained that because after our last visit we did not tip she added it for us. I told her that a tip is not a requirement at any restaurant and it was a reflection of our opinion of the service. I then asked for the manager and when she came she told us the same thing. I explained the same point about a tip never being required and told her that I would have tipped had they not pulled this on us. She said that she would then remove it if we tipped and I informed her that I would not tip after this happened but she still needed to remove the tip they added. She then told me how they only pay the waiters $3/hrs and the tips were how they made money. I informed her that a tip is never required and that it is not my responsibility to pay the employees. I told her if she didn't remove the tip I would contact the police and she told me to go ahead. Upon contacting the non emergency line she immediately provided a check without the added tip and I informed the police I no longer needed their assistance. She then proceeded to sarcastically say have a wonderful day. At the end of the day I strongly recommend nobody give their business to this location because of this blatant disrespect.