Pre-termination of SSS WISP PLUS

I’ve been trying to withdraw my SSS WISP Plus funds. I went to the SSS branch in Cavite, but the staff didn’t know how to process my withdrawal. I waited in line, and they told me I’m qualified but didn’t explain how much I would get or the full process. The staff member just said she would call me, but I never received a call.

After a week, I emailed the SSS Rosario branch but got no reply. Two weeks later, I called their landline and was put on hold.

Why is it so difficult to withdraw our own money?

Has anyone experienced this and found a quicker solution?

I also pre-terminated my MP2, and the process was smooth. I received the check within a week.