New hot case is a failure! 😷

I don’t know whose bright idea it was to change the hot case into a self service monstrosity but this needs to change. I understand that they are trying to provide food faster so you aren’t stuck waiting in line but it is a disaster! I was looking to get Mac and cheese the other day and there was a huge puddle of water in each container, talk about appetizing! 🤤 If that wasn’t bad enough hot plastic melting into all the food is disgusting and even if you do try to purchase them the receipt tape turns black and blocks out the barcode. Leaving you waiting for the bagger to get a new barcode. I can only imagine the excess waste after people don’t buy these unappealing items on top of all the waste already coming from the deli department. I hope corporate is getting bombarded with complaints about this epic failure of an idea so they can go back to how it used to be. Gotta love when people who sit behind a computer all day try and fix problems that don’t exist. Make them work full time in a store for a month to scratch the surface of what actually happens at the store level.