Credit Card pushing ruins good workers
I worked in retail for a longgggggg time. I started at Sally Beauty, moved to Best Buy, and ended with Victoria’s Secret. All three jobs had their pros and cons, but the major con across all three were the unrealistic credit card goals. Victorias Secret was the worst so I’ll be focusing on that. I got hired in as a manager due to previous experience, but I should’ve seen it for the giant red flag it really was. Not only was my credit card goal SEVEN a day, but I had to be actively coaching my employees and spying on them to make sure they were hitting their goals. A part time employee would be expected to hit at least one card an hour over a four hour shift, and if I didn’t remind them every hour, we’d both have disciplinary action taken. I don’t know if y’all know this, but not a lot of new customers are coming to Victoria’s Secret on a Wednesday night to sign up for a credit card. But that fact doesn’t matter to corporate, they just see that three customers came in and all three said no to credit cards, so it MUST be the fault of the employee. I had amazing employees who could genuinely connect with customers and make everyone feel welcomed and cared for, but because they didn’t close on the card, I would have to discipline them. I lost those employees, and eventually the company lost me too. If you need to rely on credit cards to sell your product, maybe the problem isn’t at store level. I remember a time when there were specific retail stores that would offer a store card and that was it. Now I can’t even get groceries without the cashier begging me to get a card. Companies don’t care if we can’t afford their products, they just expect us to find a way to make it work.