Awful Spa Experience

It's been over a month at this point, but it's still eating away at me. Sorry for the long story, but I was wondering if anyone has had a similar experience.

My partner and I were invited by my parents to go on the Icon of the Seas for their Halloween cruise. It was pretty fun, until we decided to book a spa treatment. We got their manager's special, which we were told in a (much too long) seminar it would be $169 per person for that day only. We had never gotten anything from a spa before, as we typically can't afford these things, but we had saved up for the cruise.

When it got time to our message, we were put into separate rooms, since we didn't book a couples' message. That was expected. The treatment itself was very nice and relaxing. After I had gotten dressed, the lady started a huge sales pitch and started pressuring me into getting very expensive skincare and oil products. I am a very passive person and probably should have been more firm on my "No". Instead, I just said, "I'll have to think about it. I'm not sure I can afford it." I just felt much too drained from the message itself.

She then told me something along the lines of, "Your husband would be so happy with these, don't worry about it."

I had restated, "I will have to think about it," and she left to get the bill.

When she returned, I got the courage to be more firm by telling her I really can't afford the products. That's when she looked at me, shocked, and said she had already charged my cabin. At this point, I was holding back a panic and felt like crying. I just got out as quickly as I could and waited in the lobby for my partner to be done.

Thankfully, an employee at the front desk came up to me and asked if I was okay (I must have looked very disheveled or something). I figured she wasn't going to try to upsell me like everyone else, so I explained to her what had happened and she offered to take back the products and refund me. She honestly felt like the only real human I interacted with all day.

After my partner was done with his message, we met up and reviewed both of our bills. He discovered we were both disgustingly overcharged, as my message came out to $300 and his nearly $400! Plus, he didn't even receive the treatments he was charged for. I was just so defeated by this point, physically exhausted from the message and mentally exhausted from everything else. He went back and made them correct most of the costs, but we had to wait at guest services for the rest.

Overall, the entire thing ruined the rest of my day (nearly ruined the whole cruise) and really made me feel like I didn't belong on the ship for not being able to afford all these things they are pushing.

TLDR: The message was nice, but all the staff (sans the kind front desk lady) were very predatory, up-charging us and forcing unwanted products on us. Bad feelings all around and a big F you for ruining my vacation. 2/10