New Arctis Nova Pro battery completely dead on arrival

Hi there! I just recieved my Nova Pro today, but I was disappointed to find that one of the batteries I recieved, which was the one that came inside the headset initially, was completely dead. I googled around and even tried to charge it by having it in while the headset charged via USB-C and still after removing it the dock won't charge it. The dock seems to recognize the battery and indicates that it is supposed to be charging, however the battery icon is pure black with no bars filling up like the other battery. What can I do to fix this? It's as if the battery is completely bricked despite being brand new.